Return & Refund

Since each piece is custom-made to order, we do not offer returns, exchanges, or refunds once an order is placed.

Every item is crafted specifically for you — based on your size, design preferences, and selected materials — which makes it one-of-a-kind. For this reason, we’re unable to accept cancellations or modifications after production begins.

However, your satisfaction is extremely important to us.

If your item arrives damaged, defective, or not as ordered, please contact us within 48 hours of delivery at [insert email/contact info] with:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

We’ll review the case and offer a replacement or repair if eligible.

Please Note:

• Each piece is handcrafted and made-to-order, so minor variations in color, texture, or natural inclusions in stones are completely normal — and part of what makes your jewelry unique.

• We are not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is accurate and secure.

• Shipping fees are non-refundable.

• Any approved return must be sent back in its original, unworn condition, with all original packaging and documentation included.

We strongly encourage you to review your order details — including size, engraving, and shipping address — carefully before placing your order. If you have any questions or need help finalizing your selection, feel free to reach out.

We’re happy to assist!